Answers to the questions we hear most. Can't find what you need? Contact us.
Orders & personalization
How long does it take to make and ship my order?
Every gift is made to order, so production starts once you check out. You will get an email with tracking as soon as your order ships. Estimated delivery dates are shown at checkout.
Can I change my personalization after ordering?
Contact us as soon as possible with your order number. We can usually update details before an order goes into production, but not after.
Can I ship a gift straight to the recipient?
Yes. Just enter their name and address as the shipping address at checkout.
What kind of photos work best?
Original, bright and in-focus photos give the best results. Screenshots and images saved from social media are often too low in resolution to print clearly.
What if something is wrong with my order?
Reach out with your order number and a photo of the issue and we will work with you to make it right.