Refund policy

Every Selecao gift is personalized and made to order just for you. Please read how returns, replacements and refunds work before you order.

Personalized items

Because each item is made with your photos and text, we can't accept returns or exchanges for a change of mind. This includes choosing the wrong size or color, or personalization details (such as names, dates and photos) that were entered incorrectly. Please check your design preview carefully before you place your order.

Damaged, defective or incorrect items

If your order arrives damaged, has a printing defect, or doesn't match the design you approved, we'll make it right with a free replacement or a full refund.

Email us at support@selecao.space within 14 days of delivery.
Include your order number and clear photos of the item and the issue.
You don't need to send the item back unless we ask you to.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Once an order has gone into production, we can no longer change or cancel it.

Lost or undelivered packages

If your tracking shows your order as delivered but you haven't received it, email us within 14 days of the delivery date. We'll work with the carrier and help find a solution.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear.